Documentation Support

This section covers two main areas: technical or undertanding issues with how to use the ePAD or CPAF system, and support for the content writing of these, i.e. how to write an objective etc.

Below is a list of FAQS, and a table of Universities with links to technical guides for their individual ePAD systems.

ePAD won’t let me save anything

Refer to the instruction manual specific to your university and follow its instructions. If you are unsuccessful, please contact the university for guidance

Final interview locked by Practice Assessor from my previous placement, so I cannot access or do anything on ePAD for Health Academy 

This needs to be resolved by your University. Contact them directly as they have master access to ePAD

My Health Academy placement not visible on my ePAD

This usually means that your placement has not been assigned by the university. Please contact the university as they have master access to ePAD

I am not able to send my initial interview to my Practice Assessor

This may mean that the initial interview student documents have not been completed or saved correctly, and therefore the button to send to the PA for approval is not available.

Please ensure that you are using a laptop or PC, not a mobile device. Refer to your ePAD manual for instructions on how to save your input correctly so that the “Save” button appears, enabling you to send the document to your PA.

My proficiencies and interviews have not been signed off by the Practice Assessor from my previous placement, what should I do?

You will need to contact your previous Practice Assessor to ask them to sign this off. If you are unsuccessful in making contact, you will need to return to the university for further support, as Health Academy will not be able to assist with this matter.

I have submitted my initial interview to my Practice Assessor for Health Academy placement, but it hasn’t been signed off yet, what should I do?

In the first instance, email the Practice Assessor asking for this to be signed off, if no response, email the supervision email to request further advice

How do I find the details of my Practice Assessor for the Health Academy placement?

The name of your Practice Assessor can be found on the portal. The Practice Assessor allocated to each colour group is located in the document viewable on the portal

This information is also found in the Proficiencies and ePAD section of the portal

I know who my Practice Assessor is, how do I assign them as PA on my ePAD?

Go to the Health academy placement on your epad – and then select the start menu, on this section there will be the option to add your PA and PS – to add simply click Complete new.

I didn’t attend the Q and A session today and don’t know what to do for my Pabau and EMR task today

 Q&A sessions are scheduled to provide an opportunity for students to ask questions, review the day/week’s tasks, and receive additional support. Attendance at these sessions is the student’s responsibility to ensure they fully understand the requirements and expectations.

All information regarding daily tasks and activities is available in the student portal. Students are expected to review this information thoroughly and raise any questions during the Q&A sessions

I attended my initial interview with my Practice Assessor but hadn’t allocated them prior the interview and the documents were not able to be completed on ePAD. We went through the objectives together which I documented in a word document, who should I submit the initial interview to?

You will need to allocate your Assessor and then submit to Practice Assessor who conducted initial interview as they went through the objectives

ePAD won’t let me go into the initial interview as the orientation has not been submitted or approved

If you attended the orientation, submit this to your Practice Assessor for approval

If not attended orientation, submit this to your Practice Assessor for discussion when meeting for the initial interview

I am unable to assign my Practice Assessor on ePAD as it is not recognising the email address I am inputting

Ensure correct spelling of the Practice Assessor . If the Practice Assessor’s name is correct but not available on the ePAD drop down menu, or is not submitting using manual input of email address, contact our supervision email.

Why has my OAR not been signed?

To see if the OARs are part of the placement proficiencies please review the portal proficiencies section – here there will be a document – If the OARs are in green and have not been signed please contact the supervision inbox.

I have submitted my initial interview but it has not been signed off, what shall I do?

Please contact your assessor via the email on the portal for them – if they havent replied then please contact the supervisors on the supervision email and we will assist with this. 

Who will be giving us the reflective hours and when will they be added to our Epads?

 The reflective hours are added by the University – please contact your Academic assessor or your personal tutor for this.

I don’t know what to put as my objective

Your objectives are written on your initial interview – for inspiration of what to write – think about the placement and the content of what is being delivered and the subject area of the self directed study – where can you improve as a practitioner ready for qualifying? What are typical skills of the area of your study you maybe need to develop? A good example would be clinical documentation as this can always be improved and is a key element of working in practice

How do I complete my proficiencies? 

Your proficiencies are completed by a combination of work uploaded to your portfolio – placement attendance and comments left on your student record card by your facilitators from workshop – this is used as evidence to support the sign off of all your proficiencies – a list of these can be found on the portal on the proficiencies page.  

Allied Health Professional Support Page (for physiotherapy placements)

The Common Placement Assessment Form (CPAF) is a standardised assessment form that can be used to assess all physiotherapy students out on placement in all practice settings, no matter which university they attend. You can find the guides for it here:

Individual University Support Documentation

Please refer to your individual university guidance as each university will have specific guidance for the systems that you use – links to these can be found below

UniversityePad Support Page
Anglia Ruskin UniversityAsk ARU Self-Service Portal
Birmingham City UniversityUser Guides
Birmingham Newman UniStudent & Educators Hub
Bournemouth UniversityOPAL User Guides
Brunel University LondonPan London Guides
Canterbury Christchurch UniversityePAD Guides
De Montfort UniversityMYE Resources
Derby, University ofSystems Guidance
East London, University ofPan London Guides
Essex, University ofePAD Guides and Resources
Exeter, University ofePAD Guidance
Gloucester, University ofePAD Guides
Greenwich, University ofPan London Guides
Hertfordshire, University ofPan London Guides
Huddersfield, University ofPebblePad User Guide
King’s College LondonPan London Guides
Leeds, University ofLeeds PebblePad Guides
Leeds Beckett UniversityPebblePad Guides
University of the West of England (UWE Bristol)PebblePad Guidance

Contact documentation support

Before completing this form, please confirm that you have carefully followed all instructions and guidance provided in the FAQs, and that your query remains unresolved.